Terms & Conditions, Shipping & Returns
1.1 All sales are final.
1.2 All prices are non-negotiable.
1.3 Local orders mean that orders are made and delivered in Singapore.
1.4 To buy, you may use your shopping cart and check out with a credit card, debit card or your paypal account. Alternatively, you may email your order to us.
1.4 Residents in Singapore have several payment mode options;
– internet bank/ATM transfer/PAYLAH in SGD
– Credit card / Paypal
1.5 International orders refer to orders made outside of Singapore. Payment options include credit card & Paypal
1.6 Pick-up requests are only available at the Singapore Dance Theatre in Singapore. See 3.6
1.7 Payment must be cleared before processing/mailing of the order item.
1.8 Orders require 1-3 business days in processing time.
2 RETURNS & EXCHANGES
2.1 Exchanges are welcome for READY-TO-SHIP with the following handling fees & re-postage fees of $5 SGD (local) and $9.90 USD (international) per package applies. Conditions of exchange: Item in packaging in mint condition. Please email us prior to sending back the items. Send items to: Jessie Liew 1092 Lower Delta Road #03-01/03 Singapore 169203
2.2. Any additional costs incurred (if any) by the sale/exchange of items will be borne by the customer.
2.3 There would be no cash refunds.
2.4 There will be no exchanges for Custom made items.
2.5 Balletlove.co reserves the right to decline an exchange.
3 SHIPPING & DELIVERY
3.1 Shipping – Please review shipping rates here.
3.2 Balletlove is not responsible for any lost, missing, damaged or deleted packages during shipping.
3.3.There will no tracking of your item for orders delivered by free shipping option.
3.4 A tracking number for international mail will be provided for all packages.
3.5 Local only: a pick up/exchange can be made daily with Mr Chen Wei before/after his ballet classes. Handling & re-postage fees will not apply in this case. Other requests for pickups/exchange is not possible.
3.6 Approximate Shipping Time for local (Singapore) parcels will take approximately 1-3 business days. International shipments may take about 5-15 business days.
3.7 All Ready-to-Ship items will ship in 2-3 business days.
3.8 Express shipping is available by email request and arrangement.
3.9 Ready-to-ship items and Custom items will ship together when the entire order is complete.
4. SIZE, COLOR, MATERIAL
4.1 Please note that sizing may differ slightly due to different cuts/design and material of clothing & shoes. We have provided sizing guides to the best of our ability. If unsure, please email us with additional information such as height, girth or sometimes, even descriptions such as “I normally wear an S in Yumiko.” would be helpful.
4.2 Please note that color of item may differ due to the screen resolution of your computer monitor.
4.3 The leotards are made from lycra, nylon, spandex and tactel.
5. CUSTOM ORDERS
5.1 There may be slight differences in color due to various specifications of screens on devices.
5.2 Custom orders cannot be exchanged/refunded,.
5.3 Custom orders require an approximate 2-4 weeks production time. Production time during Holiday Season can extend up to 4-6 weeks.
5.4 There is an EXPRESS Custom fee of $30 SGD ($22.50 USD) that reduces the production time to 3-5 business days.