Terms & Conditions, Shipping & Returns
1.1 All sales are final.
1.2 All prices are non-negotiable.
1.3 Local orders mean that orders are made and delivered in Singapore.
1.4 To buy, you may use your shopping cart and check out with a credit card, debit card or your paypal account. Alternatively, you may email your order to us.
1.4 Residents in Singapore have three payment mode options;
– internet bank/ATM transfer in SGD (email firstname.lastname@example.org)
– Paypal (in SGD) by shopping on sg.balletlove.co
– Cash on pick-up
1.5 International orders refer to orders made outside of Singapore. Credit cards are accepted through Paypal, or made directly from your Paypal account.
1.6 Cash on pick-up requests are only available at the Singapore Dance Theatre in Singapore. See 3.6
1.7 All payment must be cleared before item is mailed out.
1.8 Orders require 1-3 business days in processing time.
2 RETURNS & EXCHANGES
2.1 Exchanges are welcome however, please note that handling fees & re-postage fees of $2 SGD (local) and $7.50 USD (international) per item applies. This is on the condition that the merchandise is returned in a mint condition. Please email us prior to sending back the items. Send items to: Jessie Liew 1092 Lower Delta Road #03-01/03 Singapore 169203
2.2. Any additional costs incurred (if any) by the sale/exchange of items will be borne by the customer.
2.3 There would be no cash refunds.
2.4 If no item is suitable for an exchange, a credit note will be issued. Please note that handling & re-postage fees will be incurred and reflected in the total of credit note. Credit amount for future orders = Price of original item (-)minus handling & re-postage fees. i.e. $20 (cost of unwanted item) – $2 = $18 credit.
2.5 Balletlove.co reserves the right to decline an exchange.
3 SHIPPING & DELIVERY
3.1 Shipping – Please review our shipping policies and rates here.
3.2 Balletlove.co will not be liable for any items lost or damaged during delivery.
3.3.There will no tracking of your item for orders delivered by free shipping option.
3.4 If you want to track your order: You may opt for registered shipping both locally or internationally. A tracking number will be provided.
3.5 Local only: a pick up/exchange can be made daily with Chen Wei before/after his ballet classes. Handling & re-postage fees will not apply in this case. Other requests for pickups/exchange is not possible.
3.6 Local shipments will take approximately 1-3 business days to be delivered. International shipments will take about 5-15 business days. For custom orders, please allow 6-8 weeks of delivery.
4. SIZE, COLOR, MATERIAL
4.1 Please note that sizing may differ slightly due to different cuts/design and material of clothing & shoes. We have provided sizing guides to the best of our ability. If unsure, please email us with additional information such as height, girth or sometimes, even descriptions such as “I normally wear an S in Yumiko.” would be helpful.
4.2 Please note that color of item may differ due to the screen resolution of your computer monitor.
4.3 The leotards are made from lycra, nylon, spandex and tactel. This is a conscious move away from cotton-lycra as the above fabrics last longer, dries quicker and retains the shape for a much longer time. It is more practical and suitable for ballet. This is the current dance-wear trend.
5. CUSTOM ORDERS
5.1 There may be slight differences in color due to various specifications of screens on devices. Custom orders cannot be exchanged/refunded, 2-3 weeks production time is an approximate only, however, we would give you plenty of notice if we have a busy period. Also, the pay during pick-up option is not available for custom orders. Orders with wrong selection of fabrics (such as a sleeve fabric as bodice fabric) or payment option will be made void immediately. We are very open and friendly with enquiries, so if you’re unsure of anything, feel free to email email@example.com